Cuyahoga Metropolitan Housing Authority Cuyahoga Metropolitan Housing Authority - Enriching Lives in the Community for 80 Years

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Resident Information

CMHA is happy to have you as a resident. We hope you are enjoying your tenancy and taking advantage of the many resources available through the CMHA Resident Services Division.


If you are having any problems, or have any questions about your tenancy, your home, or lease, please contact your property manager, or feel free to call the Housing Services' Customer Care Line at (216) 348-5000, ext. 2206.


Provided on the pages in this section are resources for current residents of CMHA. You may browse this section by following the links on the sidebar.


Smoke Free CMHA Flyer PDF


Resident Services

Carl B. Stokes Social Services Mall

6001 Woodland Avenue

Cleveland, Ohio 44104

Tel (216) 361-2367

Fax (216) 361-2370


Before many families and younger individuals can achieve economic self-sufficiency, they may need access to supportive services to develop certain life skills and the essential tools for success. Others, including seniors, want an enriched life. Led by the Resident Services Department, CMHA has forged partnerships with community agencies and non-profit organizations equipped to meet the full range of needs of CMHA residents in the areas of health, education and social service. Such necessary services include: health and wellness services, education, social services, drug abuse prevention, training and employment, resident entrepreneurship, recreation and social activities and child care.


CMHA's aim is to expose residents, especially youth and younger families, to the wealth of opportunities available to them in Greater Cleveland. In addition to making space available for partners to bring services on-site to CMHA residents, the Housing Authority reaches out to the Greater Cleveland community for new partners willing to help build bridges leading out of CMHA and into the community-at-large.


CMHA residents participate in activities offered by a broad range of Greater Cleveland arts, cultural, recreation and sports organization. These include: the Rock and Roll Hall of Fame, the Great Lakes Science Center, Case Western Reserve University, the Cleveland Indians, CAVS, Rockers and Browns, and the Cleveland Health Museum.


Traditional activities are planned for all CMHA residents, including annual events such as The Senior Jamboree Picnic, CMHA Health Fair and Annual Fun and Fitness Day which involves residents and employees of all ages in celebrating health through games and entertainment.


CMHA operates the Carl B. Stokes Social Services Mall as a "one-stop shopping" resource. Agencies represented at the Mall are: Care Alliance, Cleveland Public Schools, Central Family Resource Center, Project Safe, the CMHA Applications Office, the Progressive Action Council (PAC) and Resident Empowerment Organization (REO). The Mall is open to all residents in the surrounding neighborhood--not just CMHA residents.


Services available through Resident Services are:

  • Job training / development and entrepreneurship training

  • Family supportive and referral services

  • Youth education and recreation services

  • Senior socialization and supportive services

  • HealthyCMHA - health and wellness

  • Education

  • Senior services

  • Health services

  • Substance abuse treatment


Also featured at the Social Services Mall is DJ’s Boutique, a project started by Vice Chairperson of CMHA’s Board of Commissioners, Doris V. Jones. The boutique offers clean, new or gently used clothing, bedding, household items, shoes, and even toiletries to both the general public and CMHA residents. The boutique operates from 10:00am to 2:00pm Monday through Friday.


Maintaining Your Home

CMHA will make repairs at no charge for work items identified as normal wear and tear in CMHA housing units. Work items which are identified as resident damage may be charged accordingly.


Call the SERVICE REQUEST LINE immediately for any work that may need to be done. Waiting until the last minute could worsen the problem and slow the repair process.



24 hours a day, seven days a week


Can't Decide what an emergency is?

Emergencies are identified as physical work items that pose an IMMEDIATE THREAT to life, health, safety, or property or that are related to fire safety.


Current items on the CMHA emergency list include, but are not limited to:

  • Lock-outs (resident charge)

  • No power

  • Gas leaks

  • Frozen pipes

  • Water leaks

  • Plugged or overflowing toilet

  • No Heat

  • Smoke/Fire alarm problems


Paying Rent to CMHA

CMHA mails a rent statement each month to every resident. The rent statement must be included with all rent payments. However, failure to receive a rent statement is not a valid reason to default and/or fail to pay rent and is not a defense in an eviction action brought on the grounds of nonpayment of rent.


If a resident does not receive a rent statement by the third day of the month, the resident must report immediately to the Management Office to obtain a rent statement or to find out why a rent statement was not received.


Rent is due on the first day of every month and may be either:

  • Paid using one of the options referenced on the rent options page or

  • Mailed to CMHA in the reply envelope included with the Resident's Rent Statement.


CMHA grants a ten day grace period wherein the resident may pay rent and not be considered delinquent. However, rent is delinquent if paid after the tenth day of the month. CMHA is under no obligation to accept a rent payment after the tenth day of the month. If the tenth day falls on a Sunday or a legal holiday, rent must be paid by the close of business on the day after the Sunday or holiday.


If the rent is not paid by the tenth day of each month, the resident will be charged a $10.00 late fee.


Residents should contact their Housing Manager if they need help understanding the terms of their lease.


Health Care Resources