Case Manager

Title:Case Manager
Job ID:#23-029
Category:Resident Services
Post Date:3/24/2023
Close Date:5/14/2023

GENERAL SUMMARY: Under the general supervision of the Director of Resident Services or designee, the incumbent plays a vital role in supporting sustainable communities and helping residents overcome barriers by working with residents to identify, prioritize, and address immediate needs. Refers families to programs, community-based service providers, and other community agencies for supportive services as needed. The selected candidate will be passionate about the Authority’s mission and will strive to advance the mission, vision, and values to internal and external stakeholders.



Bachelor’s degree in Psychology, Sociology, Social Work, or closely related field required. LSW preferred.

Three to five years’ experience providing case management services to low-income families. Extensive knowledge of community-based services and resources for families and children preferred.


  • Ability to research and collect data and display critical thinking, thoughtful analysis, and resourcefulness in the performance of all duties.
  • Able to work effectively independently and with others to complete assignments accurately and in a timely manner.
  • Strong time and task management skills.
  • Well-organized, punctual, and a self-starter.
  • Professional oral and written communication skills.
  • Ability to respectfully and effectively interact with CMHA employees, residents, community partners, and the general public.
  • Possess proficiency in the MS Office suite.

Possession of a valid Ohio vehicle operator's license and insurability under agency policies.


ABOUT THE RESIDENT SERVICES DEPARTMENT: The Resident Services Department partners with internal departments, various community agencies and non-profit organizations that strive to bring impactful change to improve the quality of life for public housing and Housing Choice Voucher residents. We provide self-sufficiency resources that enhance professional development, academic achievement and financial stability.

COVID VACCINATION INFORMATION: The Cuyahoga Metropolitan Housing Authority requires evidence of full COVID-19 vaccination for newly hired employees.*

*The Americans with Disabilities Act ("ADA") requires CMHA to maintain confidentiality of employee medical information. Any information provided will be kept confidential and will be stored separately from the employee’s personnel files as required under the ADA. CMHA provides reasonable accommodations in accordance with applicable federal and state laws.  Please contact CMHA’s Human Resources at 216-348-5030 (voice) or email

The qualifications listed above are guidelines. Other combinations of education and experience that could provide the necessary knowledge, skill, and abilities to perform the job will be considered.