Dispatcher/Communications Officer

Salary: $18.15/Hour
 

General Summary
Under the general supervision of the Chief of Police and Security and the technical supervision of the Radio Communication Center Supervisor, the Dispatcher/Communications Officer receives complaints and messages and dispatches responses as necessary. No supervisory responsibilities. The Dispatcher/Communications Officer must be dedicated to the Authority’s mission and vision and will uphold the shared values of commitment, respect, accountability, excellence and safety to internal and external stakeholders.

Essential Duties and Responsibilities 

  • Answers all telephone calls, including but not limited to, complaints and warrant checks; logs each according to established procedures.
  • Generates and maintains a complaint control card for each complaint received. Files reports and cards as required. Makes warrant checks and obtains information from the Bureau of Motor Vehicles (BMV).
  • Dispatches calls to police officers in the field for appropriate responses. Serves as dispatcher (non-certified) and Communications Officer (certified).
  • Operates computer and other communications-related equipment.
  • Monitors R.C.C. Alarm printer. Activates EMACS for emergency maintenance calls.
  • Performs other related duties as assigned.
  • The above are intended to describe the general nature and level of work performed by employees in this position. This is not an exclusive list of all duties performed by personnel so classified.
     

Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                               

  • High School Diploma or equivalent required.
  • Ability to speak in a clear, concise manner, communicates effectively, and interact well with the public and staff.
  • Ability to work any shift, and when called in for emergencies.
  • Knowledge of and ability to operate computers.
  • Ability to type at least 35 wpm.
  • Ability to record radio and telephone messages accurately.
  • Ability to learn and obtain certification from Cuyahoga Regional Information System, (CRIS) and Law Enforcement Automated Data Systems (LEADS).
  • Passage of a drug-screening test.
  • Passage of physical and psychological examinations.
  • Possession of a personal home telephone.
  • Ability to obtain certification by the State of Ohio.
  • The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered. 
  • Must have a valid Ohio Driver’s License with no more than three points, and be insurable under Agency guidelines.

Physical Demands 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COVID-19 Vaccination Information

  • The Cuyahoga Metropolitan Housing Authority requires evidence of full COVID-19 vaccination for newly hired employees.* * CMHA will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. For more information please contact CMHA’s Human Resources at 216-348-5030 (voice) or email HRDir@cmha.net. * The Americans with Disabilities Act ("ADA") requires CMHA to maintain confidentiality of employee medical information. Any information provided will be kept confidential and will be stored separately from the employee’s personnel files as required under the ADA.

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The qualifications listed above are guidelines. Other combinations of education and experience that could provide the necessary knowledge, skill, and abilities to perform the job will be considered.