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Novel Coronavirus (COVID-19) Information

 

 

CMHA will continue to provide the following services:

  • Receive phone calls with questions or concerns
  • Receive and respond to emails
  • Property Maintenance will respond to emergency work orders (including, but not limited to: no heat, no water, no gas, fires, carbon monoxide alarms, floods) together with priority work orders (such as plumbing leaks, entry door lock repairs, appliance replacements, stop-ups, environmental issues, air conditioning issues, and electrical)
  • Provide pest control in units, as needed and outside and common areas
  • Trash removal
  • Review requests for emergency transfers/moves
  • Review requests for reasonable accommodations
  • Extend existing repayment agreements
  • Complete recertifications by telephone, or extend recertification deadlines, as needed
  • Accept by telephone interims based on change of income
  • Accept notices of termination of lease by email or by calling the Management Office
  • Rent payments can be made either online at www.cmha.net, through the pay by phone system 1-855-683-4213, Direct Deposit or at a lockbox located in the lobby of CMHA’s Main Campus. 

Until further notice, CMHA’s Executive Leadership Team will implement the following precautions to protect its residents: 

ADMINISTRATIVE OFFICES/MANAGEMENT OFFICES/COMMUNITY ROOMS

  • CMHA’s Main Campus (8120 Kinsman Road) offers drop boxes, located inside the front vestibule, to drop off documents. The vestibule will be open during the hours of 8 a.m. to 5 p.m. weekdays.
  • Suspension of all resident activities including but not limited to Resident Council and programming for children

UNITS

  • Suspension of routine work orders 
  • Suspension of housekeeping inspections
  • Suspension of non-emergency transfers, move-ins, move-outs 
  • Emergency and Priority work orders will require additional troubleshooting via phone calls
  • Visitors for social purposes, especially at elderly properties, are discouraged; Medically-related visitors and caregivers may continue to visit residents

RENT

  • Suspension of Notices to Vacate and lease violations for non-payment or failure to recertify
  • Suspension of evictions for non-criminal activity
  • Suspension of late fees
  • Existing repayment agreements will be extended

Residents are encouraged to call their Management office and to visit CMHA’s website at www.cmha.net or follow CMHA’s Facebook and Twitter accounts. 

CMHA CARES about the health of our residents, our employees and the community.  We are all dealing with this unique situation together and together we will get through this. We will continue to provide updates as information becomes available.

 

CMHA has a secure document drop box in the vestibule area inside the main entrance doorway at the CMHA Administrative Campus at 8120 Kinsman Road, Cleveland, Ohio 44104. There is a sign on the wall that identifies the drop box. Click here for commonly used forms. The vestibule will be open during the hours of 8 a.m. to 5 p.m. weekdays.

CMHA will continue to provide the following services:

  • Process requests for voucher extension requests
  • Process requests for informal reviews
  • Review hearing requests
  • Review requests for emergency transfers/moves
  • Review requests for reasonable accommodations
  • Complete recertifications by telephone, or extend recertification deadlines, as needed
  • Update addresses/phone numbers
  • Review Family Self Sufficiency program applications
  • Cancel port requests
  • Interims based on change of income will be accepted for processing by phone
  • HAP Payments will continue to be made to landlords as regularly scheduled

IMPLEMENTED ACTIONS FOR HOUSING CHOICE VOUCHER (SECTION 8) PARTICPANTS

Until further notice, CMHA’s Executive Leadership Team will implement the following precautions to protect its Participants and their families: 

  • Suspension of all inspections, except for inspections for emergencies and move-ins where the proposed unit is vacant
  • Participants and landlords are encouraged to call the Client Information Center at 216-431-1471, press 1, for the latest information and to visit CMHA’s website at cmha.net or follow CMHA’s Facebook and Twitter account

CMHA CARES about the health of our participants, landlords and the community.  We are all dealing with this unique situation together and together we will get through this. We will continue to provide updates as information becomes available. 

 

The Cuyahoga Metropolitan Housing Authority (CMHA) prioritizes the health and safety of our communities and wants to ensure the well-being of all our participants, landlords and the community.

During the COVID-19 pandemic, CMHA is suspending INITIAL Housing Quality Standard inspections (the inspection usually required before a unit can be placed under contract for Housing Assistance Payment). Beginning on Monday, May 11, Property Owners can make a self-certification of the conditions in the proposed unit in place of a physical inspection. The certification form will be included with the initial RFTA packet as well as through the Portal. Please note: Initial inspections on units where an Owner made a self-certification of the conditions must be conducted at a future date as required by the Department of Housing and Urban Development (HUD). CMHA will continue to provide updates on the timing of inspections as soon as it is available.

Landlords are encouraged to visit CMHA’s website at www.cmha.net or to call the Client Information Center at 216-431-1471, press 1, for the latest information.

Download the Self-Certification form

 

 

CMHA CARES ABOUT YOUR HEALTH:

  1. Avoid close contact with people who are sick.  Avoid handshakes altogether and other close personal contact.
  2. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  3. Avoid touching your eyes, nose and mouth.
  4. Clean and disinfect frequently touched objects and surfaces.
  5. Stay home when you are sick, except to get medical care.
  6. Wash your hands often with soap and water for at least 20 seconds.
  7. Best practice suggests social distancing and avoiding large social gatherings.

STAY INFORMED

Public health officials are readily available and sharing information often. 

COVID-19 Hotline 

1-833-4-ASK-ODH (1-833-427-5634)

 

 

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The Cuyahoga Metropolitan Housing Authority (CMHA) is committed to the welfare of the families we serve. While new details continue to emerge regarding the Coronavirus, also known as COVID-19, it is important that we stay informed and take necessary steps to keep ourselves, our families, and the community healthy and safe.

The Centers for Disease Control and Prevention (CDC) recommends taking the following precautions:

  • Avoid close contact with people who are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Avoid touching your eyes, nose, and mouth
  • Clean and disinfect frequently touched objects and surfaces
  • Stay home when you are sick, except to get medical care
  • Wash your hands often with soap and water for at least 20 seconds

The Ohio Department of Health has opened a call center to answer questions regarding Coronavirus and update you about the risk in Ohio. Licensed nurses and infectious disease experts are available to answer your questions 7 days a week from 9 a.m. to 8 p.m. and can be reached at 1-833-4-ASK-ODH (1-833-427-5634). You can also get the latest updates and information by visiting the CDC's Information Page for the coronavirus at www.cdc.gov/COVID19

CMHA will continue to monitor CDC and Public Health Department recommendations for the safety of our families and the community.

Sincerely,

Jeffery K. Patterson
Chief Executive Officer

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