FAQs/Help

Account and Portal Access FAQs

How do I create a new account?

Click on the Register link on the left-hand side of the Applicant/Participant Portal. You will be asked for information based on the type of account you wish to create.

If you are an applicant or participant, you must enter your Social Security Number so that we can retrieve certain information, and to verify your account. Once verified, you can enter your online applicant/participant portal account details that you would like to use to login to the portal.

If you are an employee, you can complete the required form without entering your SSN. Employee accounts will be verified before access is allowed into the portal.

How do I login?

To login to the applicant/participant portal, enter your email address/Login ID and password on the left-hand side of the page. This information was required from you to setup your portal account.

I forgot my password, how can I retrieve it?

Click on the Forgot Password link on the left-hand side of the portal. You will be required to enter your email address/Login ID and answer your secret question that you selected when you created your account. Once you have entered the required account verification information, your password will be emailed/shown to you.

What is a security question?

The security question is used in case you forget your password. In order to have your password emailed to you, we require you to answer your security question as an added layer of security. Your security question is selected by you when you create your portal account.

How do I change my password or security question/answer?

Once you are logged in to the applicant/participant portal, you can change your account information using the Update Portal Info link located on the left-hand side of the portal. You are allowed to update your email address, password, and security question/answer from that screen.

I forgot my PIN, how do I get it back?

If you forgot your PIN, you will need to login to the applicant/participant portal and complete the re-issue PIN form. The re-issue PIN form can be accessed from the links on the left-hand side of the page. You will need to provide the following information in order to re-issue your PIN:
· The last 4 digits of your Social Security Number
· Your current password

Notification Manager

What is the Notification Manager?

The Notification Manager section of the portal is an area where you setup what type of notifications you would like to receive. You can be notified when certain appointments are scheduled, or if your status on the wait list changes. You have the option to receive a text message, email, or both for each type of available notification.

Will I receive a separate email/text for each notification?

No. You will receive one email and/or text message that includes all of the notifications for that day in the body of the email/text message.

My service provider is not listed in the Notification Manager, can you add it?

Several of the service providers in the list have other names they do business under. Please email the webmaster and include your service provider's name. We will look up the provider's name to make sure they are not already in the list under a different name. If they are not already listed, we will add them to the list and contact you via email so that you can test out your number.

How do I stop receiving notifications?

Login to your account and click on the Notification Manager link on the left-hand side of the page. Select "Do not send notifications for this item" from the drop down list next to the notification item you no longer want to receive notifications for.

Online Forms

What do I need to complete an online form?

Each online form has its own required information that you must enter before you can submit an online form to CMHA. You will need to know your PIN that you were shown when you first signed up to the applicant/participant portal.

Can I make a change to a form I submitted?

As long as a CMHA employee has not flagged it so that it cannot be updated any more, you are free to update any form that you have previously submitted. Your PIN will be required to make changes to any form.

I need to send documents with my Interim Re-examination form, how do I do this?

After you submit your online Interim Re-examination form, you will be shown a button that will allow you to generate a CMHA fax cover sheet. This cover sheet will automatically be filled in with the ID number of your Interim Re-examination form. You will need to fax the cover sheet and any additional documents to CMHA so that CMHA can match up your online form with your faxed documents.

Contracts and Letters

I clicked the link to view my contract/letter but nothing happened. What's wrong?

The contracts/letters open in a new window after you click the link. You must allow pop-ups within your Internet browser in order to view your contract/letter.

Can I save my contract/letter to my computer?

Yes. Once the contract/letter is loaded, you can save the document to your computer for your records.
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