Housing Choice Voucher Program
About the HCVP
Customer Service Survey
Documents
Frequently Asked Questions
Rent Affordability Calculator
Unit Listings
Applicant/Participant Resources
Applicant/Participant Portal
Homeownership Program
Moving Process
Waiting List
Landlord Resources
Landlord Portal
Become an HCVP Landlord
Inspections Standards
Rent Determination
Training
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HCVP Customer Service Survey
INSTRUCTIONS: In an effort to improve services at CMHA, please rate your experience. Select the response that best describes your experience. If a question, does not apply to you, please mark the response as N/A (Not Applicable). Space is provided for you to comment on the customer service experiences that you encountered.
BACKGROUND QUESTIONS
How often do you have to visit the CMHA Housing Choice Voucher Program Department? WeeklyMonthlyBetween two to six times per yearOnce a year
What was the reason for your most recent visit? InspectionsFinanceContractLandlord WorkshopOther
On your most recent visit, how long was your wait for service? Less than 5 minutes 5 minutes 10 minutes 15 minutes 20 minutes 25 minutes 30 minutes 35 minutes 40 minutes 45 minutes 50 minutes 55 minutes 1 hour or more
On your most recent visit, how long did you spend with a CMHA representative? Less than 5 minutes 5 minutes 10 minutes 15 minutes 20 minutes 25 minutes 30 minutes 35 minutes 40 minutes 45 minutes 50 minutes 55 minutes 1 hour or more
MOVING THROUGH YOUR VISIT
Very Poor
Poor
Fair
Good
Very Good
N/A
5. Knowledge of staff at the main information desk
6. Ease of moving through the security checkpoint
7. Speed of the check-in/registration process
8. Degree to which you were informed about any delays
9. Wait time (from arriving to leaving)
10. Comfort and pleasantness of the waiting area
11. Length of wait before meeting with a CMHA representative
12. Comfort and pleasantness of the Resource Room
ACCESS
13. Friendliness/courtesy of staff in the check-in/registration area
14. Ease of getting through to CMHA on the phone
15. Our helpfulness on the telephone
16. Promptness of returning your phone calls
17. Accessibility of the Landlord Portal
18. Friendliness/courtesy of staff conducting your property inspection
19. Friendliness/courtesy of staff in the Resource Room
20. Friendliness/courtesy of staff in the Finance Department (Processing check payments, handling inquiries, etc.)
21. Rate the quality of the information at the landlord briefing
OVERALL ASSESSMENT
22. Our concern for your privacy
23. Our response to concerns made during your visit
24. How well the staff worked together to provide service
25. Overall rating of our service during your visit
May we contact you for additional feedback regarding your experience?
Phone:
Email:
What is your preferred method of contact with CMHA?
Comments: (describe your customer service experience):